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Terms of sale
General Terms of Sale
Last updated: 6 October 2026
1. Seller identification
BK SEO Marketing SASU, Apt 47, 3 rue de l'Abbé Pouchard, 94160 Saint-Mandé, France
SIRET: 98746409600013 | Intra-community VAT number: FR78987464096
Contact: contact form
2. Scope
These General Terms of Sale apply to any order placed on the Truth and Healing website. Placing an order implies full acceptance of these terms.
3. Products and services
The website offers, among other things: books and digital materials (PDFs, e-books), online courses and training, workshops, individual and group sessions, essential oils, candles, soaps, paintings and other wellness products.
The essential characteristics of the products and services are presented on the website. Photographs and illustrations are provided for illustrative purposes only and are not contractually binding.
4. Prices
Prices are shown in euros (€), all taxes included. The applicable price is the one displayed at the time the order is confirmed. Shipping costs are indicated before the order is confirmed.
5. Orders
An order becomes final once payment has been confirmed and the confirmation email has been received. The Seller reserves the right to cancel or refuse an order in the event of insufficient stock, an obvious pricing error, a previous dispute or suspected fraud.
6. Payment
Payment is made in full at the time of ordering, using the payment methods offered on the website. Transactions are secured by Shopify Payments.
7. Delivery
Physical products: delivery areas, times and costs are described in the Shipping Policy.
Digital products: e-books, courses and other digital content are delivered by download or online access, usually immediately after payment has been confirmed. The Seller cannot be held liable for download problems caused by a faulty internet connection, incompatible equipment or improper handling by the user.
8. Right of withdrawal
Physical products: the customer has 14 days from receipt to exercise the right of withdrawal, under the conditions described in the Returns, Exchanges and Refunds Policy.
Digital content: the right of withdrawal does not apply to digital content not supplied on a tangible medium where the customer has requested immediate supply and has expressly acknowledged losing the right of withdrawal.
Services (sessions, coaching, workshops): for services not yet performed, the customer benefits from the statutory 14-day withdrawal period, unless the service has been fully performed, at the customer's express request, before that period expires.
9. Refunds
Refunds are made no later than 14 days from the date on which we are informed of the decision to withdraw, using the payment method originally used. Details are set out in the Returns, Exchanges and Refunds Policy.
10. Individual sessions, coaching and workshops
A session may be rescheduled with at least 48 hours' notice. A cancellation made less than 48 hours before the session may be considered non-refundable, except in cases of force majeure.
A session that the customer does not attend within the first 30 minutes is considered to have taken place and will be neither refunded nor rescheduled.
11. Nature of the services and health warning
The services offered consist exclusively of personal, educational, spiritual or personal development support. They do not constitute a medical consultation, psychological support, psychotherapy, a diagnosis, a treatment, a psychiatric opinion or an emergency intervention. The Seller is not a doctor, psychiatrist, clinical psychologist or healthcare professional.
Anyone suffering from, or suspecting that they suffer from, depression, suicidal thoughts, severe psychiatric or psychological disorders, addictions or any other significant medical difficulty is advised to consult a doctor or other qualified professional without delay. In an emergency, the customer must contact the emergency services in their country. The services offered on this website are not suitable for managing crisis situations.
No service offered on the website should lead the customer to interrupt, modify or replace any medical, psychological or psychiatric treatment without the advice of a qualified professional. The customer remains solely responsible for their decisions, actions and results.
12. Right to refuse or discontinue the provision of services
The Seller reserves the right to refuse, suspend or discontinue the provision of a service where, following a reasonable assessment, the Seller considers that:
- the service is not suited to the customer's needs or situation;
- the customer's expectations clearly exceed the nature or limits of the service;
- the Seller does not have the appropriate skills or framework to respond responsibly to the request;
- the customer does not comply with the rules, instructions or conditions of participation communicated;
- the customer's behaviour is aggressive, abusive, threatening, fraudulent or disruptive;
- the customer uses the service for a purpose other than that for which it was designed;
- continuing the collaboration could create a risk for the customer, for other participants or for the Seller;
- the customer's situation requires the intervention of a doctor, psychologist, psychiatrist or other qualified professional, in which case the Seller may recommend that the customer consult a specialist.
A refusal will not be based on discriminatory criteria prohibited by law. If a service that has already been paid for is refused before it begins, the amount will be refunded. If a service in progress is discontinued, any refund will be determined according to the part already performed and the applicable legal provisions. Purchasing a service does not confer an unconditional right to future services.
13. Spiritual and esoteric practices
Some services, courses or content include spiritual, symbolic or esoteric approaches (energy practices, twin flames, introspection, symbolic interpretations). They are offered exclusively for personal development, reflection or entertainment, are not necessarily based on recognised scientific knowledge and do not constitute an absolute truth, a prediction of the future, a diagnosis or medical, psychological, legal, tax or financial advice.
The Seller does not guarantee any specific result regarding the customer's love life, relationships, professional success, financial situation, health or any other area of life.
14. Essential oils and wellness products
The essential oils and wellness products sold on the website are not medicines and are not intended to diagnose, treat, cure or prevent any disease. The information, descriptions and usage advice are provided for informational and educational purposes only.
The customer must carefully read the instructions, precautions and contraindications provided. Certain oils require special precautions, in particular for pregnant or breastfeeding women, young children, elderly people, people with allergies, epilepsy or asthma, and people undergoing medical treatment or suffering from chronic illnesses. If in doubt, consult a doctor or pharmacist before use.
Customer testimonials reflect individual experiences and do not constitute a guarantee of results.
15. Image, voice and recording of workshops
Workshops, courses, group sessions and events may be recorded in whole or in part, on video, audio and/or photo. Recordings may include the participant's image, voice, name, interventions and contributions.
By participating, the participant authorises the Seller to use, edit, adapt, publish and distribute these recordings, in full or in extracts, for educational, informational, commercial or promotional purposes: online courses, workshop replays, educational materials, the Seller's websites and platforms, social networks, newsletters and advertising materials. Recordings may be made available to other participants, customers or the public, free of charge or for a fee.
Editing (cutting, shortening, subtitling, translation) will not undermine the participant's dignity or intentionally distort their statements. Personal data, including image and voice, are processed in accordance with the Privacy Policy.
16. Legal guarantees
Products benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with applicable legislation.
17. Liability
The Seller is bound by an obligation of means, not of result. The Seller cannot be held liable for damage resulting from improper use of the products, failure to observe the precautions for use, force majeure or acts attributable to the customer.
18. Intellectual property
All content on the website (texts, images, videos, e-books, courses, documents, logos, educational materials) is protected by intellectual property law. Any reproduction, distribution, sharing or resale without the Seller's prior written consent is prohibited.
19. Personal data
The data collected are processed in accordance with the Privacy Policy and the General Data Protection Regulation (GDPR).
20. Applicable law and disputes
These terms are governed by French law. In the event of a dispute, the parties will first seek an amicable solution, via the contact form. Failing agreement, jurisdiction lies with the courts determined by applicable law, without prejudice to the consumer's rights in their country of residence.
21. Acceptance
The customer confirms having read these General Terms of Sale before confirming the order. Confirmation of the order constitutes full acceptance of these terms.