Refund policy

Return, Exchange and Refund Policy

Last updated: 6 October 2026

At Adevar și Lecuire, we accept returns of non-defective, unopened and unused products, as well as defective or non-conforming products, subject to the conditions below and applicable legislation.

We also accept exchanges of unopened products.

1. Returning non-defective products

Customers have 14 days from receipt of their order to request a return via the contact form.

Under our commercial policy, returns apply to products that are:

unopened and unused;
in their intact original packaging;
with intact labels and seals, where applicable;
accompanied by all accessories received.

This condition concerning unopened products does not restrict the statutory right of withdrawal. Under this right, customers may inspect a product to the extent necessary to establish its nature, characteristics and functioning. Handling beyond this inspection may result in a reduction in the product's value.

For sealed products that cannot be returned for hygiene or health protection reasons, the right of withdrawal does not apply if they have been unsealed after delivery.

2. Return method and return label

Returns must be sent by post to the address provided below. Products must be packaged appropriately to protect them during transport.

For non-defective products:

the customer bears the direct return shipping costs;
obtaining, completing and paying for the return label are the buyer's responsibility;
we do not provide a prepaid return label.

We recommend using a tracked postal service and keeping proof of dispatch.

For defective or non-conforming products covered by the statutory guarantee, we will inform you of the return procedure and bear the necessary costs.

3. How to request a return

To request a return, write to us within 14 days of receiving your order via:

contact form

Include:

the name used when placing the order;
the order number;
the product or products you wish to return.

You do not need to give a reason to exercise your right of withdrawal.

We will provide shipping instructions. After notifying us of your withdrawal, you must dispatch the products within 14 days.

Postal return address:

BK SEO Marketing SASU
Apt 47, 3 rue de l’Abbé Pouchard
94160 Saint-Mandé
France

4. Defective, damaged or non-conforming products

We accept returns of defective or non-conforming products under the rights and guarantees provided by law.

If a product is defective or damaged, or if you received a different product from the one ordered, contact us via the contact form, providing your order number and a description of the problem. If possible, attach photographs to help us assess the situation.

Depending on the circumstances and applicable statutory rights, we will arrange a repair, replacement, price reduction or refund for the product.

We bear the necessary return costs for defective or non-conforming products covered by the statutory guarantee.

The conditions concerning unopened products and original packaging, and the 14-day withdrawal period, do not restrict statutory guarantee rights.

5. Exchanges of unopened products

We accept exchanges of products that are unopened, unused, in their intact original packaging and with intact seals, where applicable.

Exchange requests must be sent within 14 days of receiving the order via the contact form, specifying the order number and the desired product.

An exchange is made after we receive and inspect the returned product, subject to availability of the requested product. Any price difference will be communicated before the exchange is made.

Returns for exchanges must be sent by post. For non-defective products, shipping costs and the return label are the buyer's responsibility.

These conditions do not restrict statutory rights concerning replacement of defective or non-conforming products.

6. Exceptions to the right of withdrawal

Within the limits provided by law, the right of withdrawal does not apply, in particular, to:

made-to-order or personalised products;
products that may deteriorate or expire rapidly;
sealed products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons;
digital content supplied without a physical medium, if supply has begun with the customer's express consent and acknowledgement of the loss of the right of withdrawal;
fully performed services, where the legal conditions concerning express consent and loss of the right of withdrawal have been met.

These exceptions do not remove statutory rights concerning defective or non-conforming products or services.

7. Refunds

For withdrawal from the contract, a refund is made within 14 days of the date on which we are informed of the decision to withdraw.

We may withhold the refund until we receive the products or proof that they have been dispatched, whichever occurs first.

Refunds are made using the original payment method unless we expressly agree on another method, at no additional cost to the customer.

If you withdraw from the entire order, the refund includes the original standard delivery costs. Additional costs resulting from choosing a delivery method more expensive than standard delivery are not refunded.

The buyer remains responsible for return shipping and return label costs for non-defective products.

Your bank or payment provider may require additional time for the amount to appear in your account.